Yes — you can request us to update your shipping address, but only before your order has been dispatched.
When you place an order, you’ll receive an order confirmation email that shows the shipping address you entered during checkout.
If you notice an error or need to change the address, please contact us as soon as possible so we can assist before dispatch.
Order processing & dispatch times
For Australia:
Orders are processed and dispatched at 7 am AEST, Monday – Friday
Orders placed after 7 am are dispatched the next business day
For the USA:
Orders are processed and dispatched at 10 am Pacific Time (PT), Monday – Friday
Orders placed after 10 am are dispatched the next business day
After dispatch
Once your order has left our warehouse, we’re unable to change the shipping address. At this stage, delivery is managed by the courier, and any redirection or delivery changes must be handled directly through them.
Please note:
Some couriers do not offer redirection
Any fees for redirection or special handling are the responsibility of the buyer
Options by Courier
Australia:
Courier | Can redirect? | More info |
|---|---|---|
Sendle | ❌ No package redirection | Sendle help article |
Australia Post | ✅ Parcel can be redirected in transit if you have a MyPost account | AusPost redirection guide |
United States:
Courier
Can redirect?
More info
UPS
✅ Offers options to redirect or hold your package
UPS change delivery
Courier | Can redirect? | More info |
|---|---|---|
UPS | ✅ Offers options to redirect or hold your package | UPS change delivery |
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